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📋 Filing Types Available on ForgeUp Filings Sourced from BSE corporate announcements (equity segment). Companies covered are BSE-listed and most are also listed on NSE. We show only material filings.
Financial Results Orders Dividend Buyback Merger / Acquisition Board Meeting Outcome Fundraise (QIP / Rights / FPO) Regulatory / Court Order Credit Rating Change Promoter Pledge Update Management Change Joint Venture / MOU Delisting Bonus Shares Stock Split
Data sourced from BSE India corporate announcements. More categories will be added over time.
Fusion CX Ltd

Fusion CX Subsidiary Acquires Germany's impacx, Adds €11.9 million Revenue

M&A ◆ Monitor Closely MEDIUM RISK
📅 Filed on BSE: 13 Nov 2026, 04:13 PM IST  ·  BSE ID: 352de3b3-7db2-476f-b80b-b9c8917f7e30
View Original BSE Filing (PDF)
💡
In Simple Terms
Fusion CX's UK arm is buying a German customer service company that made about €11.9 million in 2025, entering a new market.
🤖 AI Summary
  • Fusion CX's UK subsidiary signed an agreement to acquire 100% of Germany-based impacx group (impacx solutions, tel-inform solutions, impacx services).
  • Impacx recorded approximately €11.9 million in revenue in 2025 and has around 250 multilingual CX employees.
  • The acquisition expands Fusion CX into the German market and adds impacx's AI-native data platform and tel-inform's virtual front-office business.
  • Impacx serves over 270 clients in Germany, Austria, Switzerland, Netherlands, Belgium, Luxembourg, France, and Great Britain.
  • The deal, effective November 1, 2026, is subject to regulatory and statutory approvals.
🔢 Key Numbers - exact figures from BSE filing, not rounded
impacx Revenue (2025)
€11.9 million
impacx Employees
250
impacx Clients
270+
🏢 How This Affects the Company
📈
Business Impact
This acquisition expands Fusion CX's geographic footprint into Germany and other German-speaking European markets, adding over 270 new clients and established sales and service partnerships in sectors like telecom, insurance, and retail. The acquisition also integrates impacx's AI-first CX operations and proprietary data platform.
💰
Financial Impact
The acquired impacx group reported approximately €11.9 million in revenue in 2025, which will contribute to Fusion CX's consolidated revenues upon completion of the acquisition. The acquisition is subject to regulatory and statutory approvals, and financial terms beyond revenue contribution were not disclosed.
⚙️
Operational Impact
Fusion CX will integrate impacx's around 250 multilingual CX employees and their AI-native platform, including voice bots and quality assurance tools, enhancing its 'human + tech' delivery model. This adds German, French, and Dutch language capabilities to Fusion CX's operations.
⚠️
Risk Impact
The acquisition introduces risks related to integration of operations, technology, and employees across different geographies and regulatory environments. The transaction is subject to regulatory and statutory approvals, which could delay or prevent its finalization.
👥 What This Means For Shareholders
✅
Action Required
No action required by shareholders at this time.
👤
Who Is Affected
Shareholders of Fusion CX Limited are affected by the company's strategic expansion into new European markets and the potential integration of additional revenue streams and technological capabilities through this acquisition.
🔍
Management Signal
Management is signaling a strategic intent for inorganic growth, geographical expansion into new European markets, and enhancement of its AI-first customer experience capabilities through targeted acquisitions.

For information only. Not investment advice. ForgeUp is not SEBI-registered.

👁 Watch List - track these upcoming events
Announcement of regulatory and statutory approvals for the impacx acquisition.
Q3 FY27 financial results for Fusion CX — check for any acquisition-related updates.
Further updates on the integration of impacx's operations and AI platform.
MEDIUM RISK Acquisition is subject to regulatory approvals; integration risks are present, and full financial details were not disclosed.
💡 Investor Takeaway
Fusion CX's UK subsidiary will acquire Germany's impacx, which reported €11.9 million in revenue in 2025. This marks Fusion CX's first entry into the German market, adding 250 employees and over 270 clients, along with AI-first CX technology and multi-lingual capabilities.
⚖️ Strengths & Concerns

✅ Positives

  • Adds approximately €11.9 million in 2025 revenue from impacx, expanding Fusion CX's top line and market presence.
  • Integrates AI-first CX operations and a proprietary data platform, enhancing Fusion CX's technological capabilities and service offerings.

⚠️ Concerns

  • The acquisition is subject to regulatory and statutory approvals, introducing uncertainty regarding the completion timeline and finalization.
  • Specific financial terms of the acquisition, such as the purchase price or funding structure, were not disclosed in the filing.
❓ Frequently Asked Questions
What is Fusion CX Limited acquiring?
Fusion CX Limited, through its UK wholly-owned subsidiary Fusion BPO Services Limited, is acquiring 100% of impacx solutions GmbH, tel-inform solutions GmbH, and impacx services GmbH, all based in Germany.
What was the revenue of impacx in 2025?
Impacx recorded approximately €11.9 million (about $13.2 million) in revenue in 2025.
How many employees does impacx have?
Impacx has around 250 multilingual customer experience employees, with nearshore partners extending its delivery.
What new markets will Fusion CX enter through this acquisition?
This acquisition marks Fusion CX’s first entry into the German market. Impacx also serves clients in Austria, Switzerland, Netherlands, Belgium, Luxembourg, France, and Great Britain.
When did impacx start using AI in live operations?
Impacx has been running AI in live client operations since 2018 on a platform it built itself.

Questions based on this BSE filing only. For information purposes.

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⚠️ For Information Only - Not Investment Advice
ForgeUp Filings provides AI-generated summaries of public BSE exchange announcements (equity segment) for informational purposes only. Nothing here constitutes investment advice or a recommendation to buy, sell, or hold any security. ForgeUp is not a SEBI-registered investment advisor. All financial numbers are sourced directly from BSE filings and shown as-is. Past data is historical only. Please consult a qualified financial advisor before making investment decisions. Data sourced from BSE India public disclosures.
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